Travellers fume after TUI axes free alcohol from long-form flights
Flight operator TUI Airways is set to cut free alcoholic drinks from its long-haul flights from November, sparking outrage from hard-done-by holidaymakers.
Currently, TUI provides three free alcoholic drinks during flights.
But this is all set to change from 1 November, when complimentary alcoholic beverages for jet-setters on long-haul routes will be discontinued, the Germany-based airline announced in an email to passengers.
Those who have already booked a holiday will be entitled to £12.50 in compensation per person as a “goodwill refund” for impacted customers.
“Everyone will have their own opinion, but for some travellers this could take away a little of that ‘holiday starts on the plane’ feeling,” the travel operator said in the email.
As part of the changes, complimentary booze will no longer be on offer in economy class. While travellers will still be able to enjoy a complimentary wine or beer with their main meal, any other alcoholic drinks will have to be paid for.
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Soft drinks will remain free.
Meanwhile, those living it up in the premium cabin will still be able to enjoy the free flow of complimentary alcoholic drinks.
Holidaymakers in a huff
Travellers have taken to social media to express their dismay at the rule changes. Facebook user Claire said: “Omg this is ridiculous. I booked with TUI for this experience and to be part of my holiday package. You always pay extra as part of this service anyway.”
Others bemoaned the measly £12.50 compensation. “They need to be offering at least £25 off each way,” said Carol. Jason agreed: “What is the point of doing that? If it’s a cost-cutting measure then just put the flight price up by a tenner, no one will notice it. It’s all part of the experience going long haul. Think they’ll regret that decision”.
Denise took issue with the differing rules for economy versus premium class. “It should apply to all,” she said, “so basically you’re discriminated against for only being able to afford travel in economy class”.
However, former cabin crew Claire, saw both sides. “I understand why people are disappointed, especially if they’ve always seen complimentary drinks as part of the TUI long-haul experience,” she said. “That said, cabin crew are there for safety first, not just to serve complimentary drinks, and too much alcohol at 35,000 feet can quickly become a problem.”
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