Heineken 0.0 Tube takeover prompts accessibility questions

Heineken 0.0 has partnered with Transport for London to temporarily rename parts of the Bakerloo line during Dry January. While the campaign promotes alcohol free socialising, disability advocates have raised concerns about confusion and accessibility on the Underground.

Heineken 0.0 has launched what it calls a first-of-its-kind partnership with Transport for London, temporarily rebranding the Bakerloo line as the Bakerl0.0 line. The campaign runs through Dry January and is designed to encourage social connection on the Underground using alcohol free beer.

According to Heineken, the takeover reflects the reality that 63% of Londoners say they are very unlikely to start a conversation on the Tube, even though many crave more real-world interaction during what is often described as the most antisocial month of the year.

Alcohol free beer on a no alcohol network

Drinking alcohol has been banned on all TfL services since 2008, but this campaign reassures passengers that alcohol free alternatives are permitted. Heineken 0.0 will be offering free cans to commuters over the age of 18 at Waterloo station on 15 and 16 January, with signage temporarily renamed Waterl0.0.

Stephanie Dexter, marketing manager at Heineken, said the brand wanted to help Londoners socialise without alcohol. She added that sales of Heineken 0.0 in the capital are up 38% year on year and that 416 pubs in London now stock the product on draught.

Conversation and avoidance underground

Research cited by the brand suggests commuters actively avoid interaction, with 16% admitting to pretending to sleep, 14% wearing sunglasses and 41% focusing on their phones. Nearly a third said they had missed their stop as a result.

Yet when conversations do happen, 49% of passengers said they felt uplifted and 23% said they had made a new friend, according to the same data shared by Heineken.

Accessibility groups voice concern

As reported by the BBC, the rebranding has drawn criticism from disability rights charity Transport for All. Emma Vogelmann from the organisation said consistent and recognisable information was essential for navigating London safely and confidently.

She said altering line names and navigation signage could create unnecessary confusion, particularly for people with visual impairments, learning disabilities, neurodivergent conditions or those experiencing fatigue or brain fog. According to Vogelmann, accessibility is not optional and advertising should not undermine essential information.

Transport for All previously criticised Burberry’s 2023 renaming of Bond Street and Old Street stations, which it described at the time as a thoughtless PR stunt.

TfL defends branded partnerships

Responding to db‘s request for comment, Emma Strain, customer director at TfL, said: “We are always keen to work with brands to create new experiences for the millions of people who travel on our network. Through well-planned, creative activations like these, we can help companies reach people as they travel across London. Any activations on our network are fully assessed to ensure that they do not impact our services, staff or customers, and the additional revenue raised is invested into London’s transport network to provide further improvements across the capital.”

the drinks business understands that the partnership saw select signage changed on the Bakerloo line platforms, with wider signage throughout the station unaltered. An equality impact assessment was also carried out prior to the activity

db has reached out to Heineken for comment.

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