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M Restaurants hires Champagne-serving robots

Martin Williams, the chief executive of Rare Restaurants, has recruited Champagne-pouring robots to serve diners at London’s high-end M restaurant chain after lockdown.


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Throughout December two robots, called Bailey and Sage, will serve drinks and offer seasonal greetings and personalised messages at two M sites in London.

“Our ethos at M is one of creating ‘joyful immersive dining experiences’, so we decided that we would go to town and introduce a number of activations to celebrate the re-opening of our restaurants and to introduce some fun to our dining experiences, regardless of restrictions,” Williams told the Evening Standard. Fortunately, the robots aren’t replacing staff, as the

Technology companies from Tokyo to California have gradually developed more hospitality tech such as robot waiters over the past decade, and some outlets even prefer them to human servers due to their speed

But they have become very popular with restaurants, bars and hotels worldwide this year as business owners strive to add a touch of luxury to social distancing requirements.

Hotel Trio in Healdsburg, California said in July that its wine-delivering room service robot called Rosé had transitioned “from a novelty to a necessity” due to Covid-19.

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