‘We just didn’t like you’ — this chef had a perfect response to a one-star reviewer on Tripadvisor

A chef in Manchester has taken justice into his own hands by blasting a customer on social media after they left a one-star review on Tripadvisor over cloudy lemonade.

Hispi only had cloudy lemonade, which was apparently unsuitable for a £120 bottle of red. (Photo: iStock)

A group of diners who spent £90 on Champagne and £120 on red wine on a restaurant visit last week left a poor review of Hispi in Didbury, Manchester, after discovering it only served cloudy lemonade, when one of the guests required a clear mixer for his wine.

“We arrived and were seated and asked what we wanted to drink,” said the reviewer, going by the username Hellen E.

“Champagne for the ladies at £90 a bottle and a bottle of red wine at £120. Our friend likes lemonade with his wine and this restaurant only stocks bottles of cloudy lemonade.

“We asked could they go and get some or could we. Shop was 2 minutes away. There was no movement on this at all so for the sake of a £1 bottle of lemonade and putting yourself out, the restaurant let us walk away.

“I find it difficult to understand how you wouldn’t stock the basic mixers that are most commonly used for drinking.

“Obviously I don’t know much.”

But Gary Usher, executive chef at the Sticky Walnut and Hispi’s owner, was quick to defend his staff, calling out the diners’ complaint on Twitter.

“We were happy to go to the shop for your mate’s dreadful red wine spritzer & 20 B&H”, it said, “we just didn’t like you.”

“Keep it up Hispi.”

People mostly praised Usher for his approach, but some Twitter users argued that it takes “the class out of a restaurant if their staff use the ‘C’ word to its customers.”

Usher didn’t stop there, he continued to fight his corner and defend his staff against critics who claimed they needed to give more deference to customers.

“We often nip out for people’s requests. It’s part of great hospitality. We just don’t do it if you’re a rude C**t.”

Usher said he was “amazed” at many people’s attitudes towards service, that customers are “entitled to say & act as they wish in a restaurant,” before highlighting some examples that service staff have faced in the past.

“I’m paying and I’m not happy so I can say to Gareth at hispi on Saturday just gone “GET ME THE F***ING BILL”

“I’m paying so I can ask Katy at Wreckfish last week why she’s just a waitress.”

“I’m paying so I can tell Natalia at Sticky on Thursday just gone that I think tattoos are vile on women & why has she ruined her body.”

“Be nice when you go out, that’s all.”

Chicken terrine, smoked garlic hispi, hazelnuts

A post shared by Hispi (@hispi_bistro) on

Other commenters pointed out that, whether it’s cloudy or clear, lemonade is an unusual choice of mixer for a bottle of red wine which costs £120.

Keen to clear things up, Telegraph travel writer Andy Lynne provided a helpful guide for making the perfect wine spritzer, whatever you’re drinking.

Leave a Reply

Your email address will not be published. Required fields are marked *

Please note that comments are subject to our posting guidelines in accordance with the Defamation Act 2013. Posts containing swear words, discrimination, offensive language and libellous or defamatory comments will not be approved.

Subscribe to our newsletters

Sales and Marketing Director

New Generation Wines
London, UK

Brand and Marketing Manager

New Generation Wines
London, UK

Sales Account Manager x 2

Berkmann Wine Cellars
London, UK

Business Development Manager / Account Manager

Harviestoun Brewery
Glasgow, UK, Scotland West

Staff Writer

The Drinks Business
London, UK

Customer Services Administrator

Speciality Drinks
London, UK

Marketing and Communications Manager

Southern England Wines (UK) Ltd
Petworth, UK

National Account Manager

Berkmann Wine Cellars
London, UK

UK Business Development Manager - South East/ East Anglia

Wine & Spirit Education Trust
London, UK

Wines from Spain Annual Tasting 2019

London,United Kingdom
7th Mar 2019


London,United Kingdom
10th Mar 2019
Click to view more

The Global Riesling Masters 2018

View Results

Rioja Masters 2018

View Results

Click to view more