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Saturday 25 October 2014

Morrisons makes a Champagne mistake

17th September, 2013 by Andy Young

Morrisons supermarket has been left doubly embarrassed after mistakenly selling a meat pasty to a muslim family and then offering them a bottle of Champagne as an apology.

morrisonsMajid Khan from Cardiff told the Daily Mail that he bought a pasty labelled cheese and onion from the supermarket, but when he gave it to his three-year-old son he found that it contained minced beef and potato. The meat was non-halal, which is forbidden in Islamic law.

Khan told the newspaper that when he then phoned the supermarket to complain, he was offered a bottle of Champagne by way of an apology. Alcohol is also forbidden in Islamic law.

Khan told the Daily Mail: “It is ridiculous and ignorant of our faith – not just once but twice.

“Firstly they should be far more careful with how they label their products, especially when it could contain meat.

“But then it is completely wrong of the manager to then give us champagne when Muslims don’t drink alcohol.

“I feel highly insulted. I don’t want this happening to any other people who are Muslim.”

A spokesman for Morrisons said: “Clearly this is not good customer service. We apologise for the mistake and any offence caused to Mr Khan and his family.

“We take labelling our products very seriously and we are looking into why this particular product was mislabelled. We know we have to be extra careful when labelling meat.

“We have 11 million people coming to our stores every week and we put this down to human error.

“As a result of this incident, we will reinforce the training and standards in the store to make sure it doesn’t happen again.”

The supermarket added that it is in touch with Mr Khan to arrange a more suitable way of compensating his family.

3 Responses to “Morrisons makes a Champagne mistake”

  1. Wombles says:

    Totally agree on the mislabelling, that must not happen!

    And the poor guy working on a badly paid customer service job certainly not had his brightest day.

    But “highly insulted” because of offering the wrong compensation with no harm done? A little bit less aggressive and less religion-infused rethorics would be nice…

  2. Treehouse says:

    Whilst I’d LOVE a bottle of champers anytime as recompense, there are many reasons for the choice of compensation being ill chosen. Not everyone drinks alcohol, for a variety of reasons, and not always because of religion. It would have been better to use the tried and tested method of a voucher and, that way, they come back to the store to use it too – on something they DO want! (hopefully). However, I’d bet the voucher idea had already been tried and rejected by the customer (I’d be very surprised if Morrisons don’t already operate that system), so the poor customer services chap may have tried to find a solution of suitably high perceived value. He probably felt he couldn’t offer meat, as that would be dangerous territory, so the next best thing was….champagne…… Otherwise, what? A year’s supply of cheese and onion pasties? Agree with you, btw, “Wombles”.

  3. JMLC says:

    Wow… What a drama queen. Why not simply and politely refuse the bottle and explain that he does not drink alcohol? This guy is creating problems where they do not exist. Despicable behaviour.

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