Maker’s Mark forced to reverse abv decision
18th February, 2013 by Gabriel Stone
Maker’s Mark has been forced into a u-turn after a public backlash to the Bourbon brand’s decision to reduce its alcohol content
Only last week the brand announced a decision to reduce its abv from 45% to 42% abv. The decision represented an attempt to resolve supply shortages after global sales increased by 15% in the year to December 2012 alone.
Following an initial consumer uproar on Twitter, Maker’s Mark chairman Bill Samuels Jr defended the decision with a message on the brand’s website.
“Every batch at 42% abv had the same taste profile that we’ve always had,” he maintained, asking customers to at least try the Bourbon for themselves “and allow us to prove that we didn’t screw up your whisky.”
Over the weekend however, the brand confirmed that it would be reversing the decision in response to customer feedback.
In a joint statement, Bill Samuels Jr and Maker’s Mark COO Rob Samuels conceded defeat, saying: “While we thought we were doing what’s right, this is your brand – and you told us in large numbers to change our decision.
“You spoke. We listened. And we’re sincerely sorry we let you down.”
Although acknowledging that this decision would lead to ongoing supply shortages, the team described it as “a good problem to have” and promised to deal with shortage “as best we can, as we work to expand capacity at the distillery.”