Retail Supervisor

Company
The Whisky Exchange
Location
UK, UK
Salary
Competitive salary
Contract
Full time
Job posted
March 19, 2018
Closing date
19 May 2018
 
 

Overall Objective of Role

Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.

We are delighted to announce the opening of a new retail store situated on Great Portland Street.

This is hugely exciting opportunity to join a highly competent team in an ambitious, growing company.

As a Retail Sales Supervisor your primary role is to support the retail sales team objectives and day-to-day shop activities, encompassing floor management, team supervision and merchandising. You’ll ensure the smooth running of retail operations, motivate others, and inspire a culture of continuous improvement.

The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.

THE ROLE INVOLVES MOVING, STRETCHING, LIFTING, BENDING AND CARRYING OF BOXES AND MATERIALS.

Primary Duties and Responsibilities:

Operations/Floor Management

  • Opening and closing the premises.
  • End of day procedures and ensuring accurate cash management.
  • Assisting with in-store tastings and events, and anticipating potential requirements.
  • Customer service, sales and shop floor activities as required to maintain exceptional standards.
  • Processing refunds, exchanges and handling customer queries.
  • Ensuring all health and safety requirements are met and making corrections where necessary.

Team Supervision 

  • Prepare and distribute weekly/monthly tasks and DLC to other sales advisors.
  • Monitor and motivate other sales advisors to work towards store targets.
    • Maximising shopper engagement.
    • Maintaining exceptional customer service standards.
  • Assisting with product knowledge development of other team members.

Stock and Merchandising 

  • Assist with back office operations including stock management, pricing and offers on Defacto.
  • Ensure that retail and stock room spaces are maintained to professional standard.
  • Monitoring, replacing and updating visual merchandising displays. 

Product Knowledge and Personal Development 

  • Continual development of product awareness and understanding for new and existing ranges.
  • Liaising with brand representatives as required.
  • Supporting a culture of continuous improvement. 

Candidate Experience 

Key skills and knowledge 

  • Previous supervisory experience.
  • Passion for spirits, and the drinks industry in general.
  • Excellent customer service skills.
  • Strong sales track record and able to transfer skills to the drinks sector
  • Excellent team working skills.
  • Problem solver.
  • Effective communication skills and ability to enthuse and motivate others.
  • Ability to effectively prioritise and delegate tasks.
  • Exceptional attention to detail.
  • Solid working knowledge of Microsoft Office suite.

 Job Requirements

  • Must have flexibility to work shift patterns during weekdays and weekends.
  • Fluent written and spoken English.
  • Professional manner and tidy appearance.
  • Previous experience in the drinks industry is desirable but not essential.

Please apply by sending your CV and covering letter to careers@specialitydrinks.com and ensure that the subject heading is Retail Supervisor

Apply for Retail Supervisor



Must be a .doc, .pdf, .docx, .rtf file and no bigger than 2Mb
Must be a .doc, .pdf, .docx, .rtf file and no bigger than 2Mb