Customer Services Administrator – Trade

Speciality Drinks Ltd
London, UK
Competitive salary
Full Time
Job posted
August 3, 2017
Closing date
03 Sep 2017

Overall objective of role

The fundamental purpose of this role is to ensure exceptional customer service is given at all times and all orders are fulfilled within the agreed Service Level Agreement.  You will have strong customer service and administration skills, with the ability to multi-task and work towards tight deadlines.

Due to business requirements, it is expected that the role holder will need to have a high degree of flexibility in order to meet the demands of the role. Therefore, it may be necessary to work out of normal working hours due to the nature of the projects, and in order to meet the necessary demands of our client base. The role holder must be able to adjust to a broad and fluid set of tasks as requirements change in this progressive company.


Primary Duties and Responsibilities

  • To correctly input orders into the economic resource planning system; (Defacto) whilst checking delivery dates in a timely manner.
  • Confirm orders with customer, confirming delivery date and estimated delivery times along with any out of stock lines and alternative products available.
  • Communicating with all clients in a professional manner and escalating any issues to management level if needed.
  • Create collection notes for customer returns.
  • Arrange online bookings via portals to book in customer deliveries.
  • Process order payments.
  • Update online ordering systems with customer invoice details.
  • Updating account delivery details keeping the warehouse team informed of any new times or delivery instructions.
  • Offer full administration support to Business Development Managers.
  • Attend in-house training as and when required to build product knowledge.


Key Skills and Knowledge


  • Excellent verbal and written communication skills.
  • Excellent administrative skills.
  • Excellent planning and organisational skills in order to meet required deadlines.
  • IT skills; Microsoft Office Suite; Word, Excel, Outlook.
  • Ability to remain calm under pressure.
  • High degree of accuracy and attention to detail.
  • Self- motivated and results driven.
  • Enjoy working in a fast-paced environment.
  • Experience in high customer focused environment.
  • Professional and friendly manner with the ability to build rapport.
  • Able to communicate well with others and strong interpersonal skills.
  • Team skills – able to support other team members where possible.
  • Demonstrate a pro-active ‘can do’ attitude.
  • Flexible, reliable and hardworking.
  • Commercially aware.
  • Presentable and professional at all times.


Qualifications and Experience

  • 2 – 5 years customer facing experience in wholesale spirits or Brand Company.
  • Numerate and literate.
  • Experience of selling luxury or specialist products.



  • Whisky, premium spirits and Champagne experience.
  • WSET advanced certificate.


Speciality Drinks Group 

Speciality Drinks is a fast-growing and world-renowned international spirits company. Our retail arm The Whisky Exchange operates an award-winning website along with a flagship shop in Covent Garden. We also create, blend and bottle new products to sell around the world; we distribute and build brands; we wholesale to the finest bars, restaurants and hotels; we boast an industry-leading auction site; we have an online magazine devoted to Scotch whisky; we organise the world-renowned London Cocktail Week; and we are responsible for the UK’s leading Whisky show. We pride ourselves on our imagination, creativity and ability to source and sell fantastic spirits from across the globe.

Being part of the Speciality Drinks Group means you’ll be working with some of the very best people in the drinks industry and be part of a fast-growing team that is passionate about everything we do. We’re a family-owned and managed business and look after everything in-house – from website development, design and marketing to technology, customer service and global distribution.

We’re looking for bright, motivated, creative people who share our passion for excellence, innovation and delivering great customer service. In return we can offer an exciting, fast-moving, varied environment with great opportunities for career progression.

Apply for Customer Services Administrator – Trade

Must be a .doc, .pdf, .docx, .rtf file and no bigger than 2Mb
Must be a .doc, .pdf, .docx, .rtf file and no bigger than 2Mb