Customer Service Executive

Marussia Beverages
Marylebone, London, UK
Competitive with benefits
Full Time
Job posted
November 6, 2017
Closing date
10 Dec 2017

Job description

To collate and process sales orders, answer telephones and e-mail enquiries, and completing the weekly administrative demands of sales order processing.

  • Process sales orders accurately and efficiently, monitor stock depletions, shortages, system prices and complete stock fulfilments.
  • First point of contact for Sales team and Customers. Providing and improving customer service. Develop and enhance relationships with suppliers, customers, office team.
  • Build relationship third party warehouses, log and manage stock disputes and delivery issues.
  • A member of the Stock & Orders team; developing new ideas, improving customer service, and streamline the administration in all aspects of the operations process.


Skills and experience required

  • Willingness to learn the responsibilities of the position; clear communication and precise instructions, focused problem-solving methodology and attention to detail
  • Customer service experience essential
  • Wine, Spirit & Sake knowledge preferred
  • Microsoft office, particularly Excel Addin, and Pivot tables preferred
  • Familiarity with Globe ERP and LCB Vision beneficial but not essential


Apply for Customer Service Executive

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