Customer Service Advisor

Amathus Drinks Plc
London, UK
Full time
Job posted
April 3, 2018
Closing date
04 May 2018

Established in 1978, The Amathus Drinks Group is a fast growing, family owned drinks importer, distributor and specialist retailer with a £60m turnover. Our direct to trade serviced distribution area covers most parts of England and Wales with centres in London, Bristol and Coventry.

In addition to supplying a comprehensive range of global brands, Amathus prides itself on its portfolio of exclusive agencies with provenance and distinction, that are best in class, often unique and sourced from all corners of the world. Supported with our own modern delivery fleet and our resourceful business development specialists as part of our two hundred strong team, our mission is to provide first class products and services to our customers.

Following great growth, we have an opening in our Customer Service team. This department is the heart of our business, interacting with all departments and our customers on a daily basis.

The ideal candidate will want a challenging, office based job, where multitasking is key!

Necessary Skills
• Good operating knowledge of all Microsoft programmes (previous use of Navision highly desirable)
• Excellent telephone manner and customer service skills
• Professional level of English
• Ability to multitask and work under pressure
• A broad existing knowledge of the drinks trade
• A good knowledge of spirits and wines
• Intermediate WSET qualification (or equivalent knowledge)

The day to day role will include: processing sales orders (email, phone and fax); dealing with any customer product queries; adjusting customer pricing; helping logistics plan their timetable; running sales reports; analysing sales patterns and communicating with purchasing; working closely with credit control and relating key information with customers and general office tasks such as filing.

This is a demanding but rewarding role, and requires the flexibility to work in shift patterns within the hours of 7am-7pm.

You will become a valued member of a hardworking, dynamic team, with targets set and the opportunity to beat them, as a part of a larger growing premium drinks business.

Equal consideration will be given to all candidates, irrespective of their gender, race, disability, marital status, religion, age or sexuality.

Salary + Benefits: Starting from £21k plus bonus
Please email your CV and a covering letter to

Apply for Customer Service Advisor

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