Assistant Retail Manager

The Whisky Exchange
London, UK
Competitive salary
Full Time
Job posted
November 9, 2017
Closing date
09 Dec 2017

 Job Specification

An exciting opportunity has arisen for a Full Time Assistant Retail Manager role at The Whisky Exchange, Covent Garden; one of London’s leading spirits retailers.

The position is for a 40-hour per week contract, based on 5 days out of 7 per week. Hours and days of work will vary each week dependent upon staffing requirements.

The role will involve a strong focus on stock control, staff management and maintaining exceptional levels of customer.  Ideally the candidate will some previous management experience. A working knowledge of spirits and liqueurs is desirable but not essential, however the candidate must have a passion and desire to learn about whisky and other spirits.

The role involves moving, stretching, lifting, bending and carrying of boxes and materials.

Skills and Aptitude

The ideal applicant should:

  • Have a passion for whisky and other fine spirits.
  • Be ready and able to manage a small, dynamic team.
  • Enjoy working with the public.
  • Have experience with stock control systems and back-office administration.
  • Be confident and assertive, with leadership experience.
  • Competent use of Microsoft Word, Excel and Outlook.
  • Be prepared to lift and move cases of bottles.
  • Be able to work flexible hours.



The position will involve the following roles and duties:

Stock Control

  • Placing stock purchase orders and return orders
  • Price adjustments and special offers
  • Adding, amending and monitoring stock details and levels

Staff Management

  • Responsible for staff motivation and productivity
  • Disciplinary procedures and regular appraisals

Customer Service

  • Ensuring high levels are maintained
  • Handling of any complaints
  • Control of sampling activities
  • Banking and Cash Management
  • End of day procedures and reports
  • Weekly banking, change orders and balancing of floats
  • Purchasing bottles from private sellers


  • Daily monitoring of emails
  • Shop cleanliness and tidiness of storage areas
  • Replenishing of stock


  • Set-up and break down of tasting events
  • People management on the day
  • Preparation and placing stock orders for upcoming events
  • Contributing new ideas for tasting events
  • Maintaining good relations within the building
  • Regular updates and contributions to social media channels
Apply for Assistant Retail Manager

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