db Awards winners revealed22nd May, 2013 by Patrick Schmitt
Retailer of the Year
Winner: Dubai Duty Free
Against the cutthroat competition of the UK’s multiple retailers, the captive audience of a duty free environment might appear to offer a weak comparison. However, judges were blown away by the quality of service, excellent merchandising and specialist selection available through this luxury retailer that sold over US$235 million-worth of wines and spirits in 2012. A thorough understanding of its customer base and demands is matched by peerless staff training and an exciting range of exclusive product promotions.
This year there was a close second, with Waitrose impressing the judges for its range revisions, dedication to staff training and professionalism.