db Awards winners revealed

22nd May, 2013 by Patrick Schmitt

Retailer of the Year

Dubai Duty FreeWinner: Dubai Duty Free

Against the cutthroat competition of the UK’s multiple retailers, the captive audience of a duty free environment might appear to offer a weak comparison. However, judges were blown away by the quality of service, excellent merchandising and specialist selection available through this luxury retailer that sold over US$235 million-worth of wines and spirits in 2012. A thorough understanding of its customer base and demands is matched by peerless staff training and an exciting range of exclusive product promotions.

WaitroseRunner-up: Waitrose

This year there was a close second, with Waitrose impressing the judges for its range revisions, dedication to staff training and professionalism.

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